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Peoplecert ITIL-4-Practitioner-Deployment-Management模擬試験、ITIL-4-Practitioner-Deployment-Management資格問題集

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Peoplecert ITIL-4-Practitioner-Deployment-Management 認定試験の出題範囲：

トピック
出題範囲

トピック 1

主要概念：この試験セクションでは、サービス移行マネージャーのスキルを測定し、導入管理の基本的な目的を網羅します。サービス導入の構造化された管理が、業務の中断を最小限に抑え、継続性を確保しながら、新規または変更されたサービスを本番環境に効率的に導入するために不可欠である理由を強調します。

トピック 2

実践プロセス：このセクションでは、サービス移行マネージャーのスキルを評価し、導入管理を形作る主要なプロセスを詳細に検証します。これらのプロセスと活動を組織のバリューストリームと連携させることで、既存のサービスを中断することなく、導入を適切に計画、調整、実施する方法を概説します。

トピック 3

実践成功要因：この試験セクションでは、変更実装リーダーのスキルを評価し、実践成功要因と導入効果の評価に使用されるコアメトリクスの理解に焦点を当てます。サービス導入における効率性と成功の追跡の重要性、そしてこれらのメトリクスがサービス移行プロセス全体の安定性と俊敏性の向上にどのように役立つかを強調します。

トピック 4

実践的な成功：このセクションでは、変更実装リーダーのスキルを評価し、ITILの指針を適用することで導入管理を成功させる方法を解説します。ビジネス目標に合致し、測定可能な成果をもたらす、堅牢で価値主導型の導入アプローチを確立するための戦略に焦点を当てます。

Peoplecert ITIL 4 Practitioner: Deployment Management 認定 ITIL-4-Practitioner-Deployment-Management 試験問題 (Q18-Q23):

質問 # 18
[Apply Deployment Management Processes]
What key output of the 'deployment model development and improvement' process can be used to trigger implementation of a newly updated deployment model?

A. Change request
B. Deployment review reports
C. Updated knowledge management articles
D. Lessons learned

正解：A

解説：
In ITIL 4, the deployment model development and improvement process involves creating or refining models to enhance deployment effectiveness. Implementing a newly updated deployment model typically requires formal authorization and coordination, which is achieved through a change request (Option B). A change request initiates the process to assess, approve, and execute the model update in a controlled manner, ensuring alignment with organizational governance and other practices like change enablement.
Option A (Lessons learned): Incorrect, as lessons learned are an output for improving future processes, not a trigger for implementing a new model.
Option B (Change request): Correct, as a change request is the formal mechanism to propose and implement a new or updated deployment model, per ITIL 4's integration with change enablement.
Option C (Updated knowledge management articles): Incorrect, as knowledge articles support documentation and training but do not trigger implementation.
Option D (Deployment review reports): Incorrect, as review reports provide insights or feedback, not the authorization needed to implement a model.

質問 # 19
[Measure and Improve Deployment Management]
An organization is aiming to achieve capability level 3 for the deployment management practice. What is an indication of the achievement of capability level 3?

A. The deployment management team regularly suggests and implements improvement opportunities
B. Employees from other practices understand how deployment activities are integrated into relevant workflows
C. Deployment models are developed and implemented
D. The deployment manager is able to report on the effectiveness of the deployment management practice

正解：B

解説：
ITIL 4 defines capability level 3 for a practice as achieving integration across the organization, where the practice is embedded into broader workflows and understood by related practices. For deployment management, an indication of reaching capability level 3 is when employees from other practices understand how deployment activities are integrated into relevant workflows (Option B). This demonstrates cross-functional alignment and maturity, showing that deployment management is not siloed but part of the organization's value streams.
Option A (The deployment management team regularly suggests and implements improvement opportunities): Incorrect, as continual improvement is characteristic of higher capability levels (e.g., level 4), not the defining feature of level 3.
Option B (Employees from other practices understand how deployment activities are integrated into relevant workflows): Correct, as level 3 focuses on integration and collaboration across practices, per ITIL 4's capability framework.
Option C (The deployment manager is able to report on the effectiveness of the deployment management practice): Incorrect, as reporting effectiveness is a general management task, not specific to level 3 maturity.
Option D (Deployment models are developed and implemented): Incorrect, as model development occurs at lower capability levels (e.g., level 1 or 2), not a hallmark of level 3.

質問 # 20
[Use Tools and Techniques for Deployment]
An organization is facing errors and delays when deploying software. An investigation has shown that these are often caused by the need for unplanned manual configuration of the target environments. What is the BEST recommendation for the organization to improve the success rate of deployments?

A. Integrate build, test, and deployment activities
B. Leverage Infrastructure as Code
C. Use incremental deployments
D. Automate the CI/CD pipeline

正解：B

解説：
The issue of errors and delays due to unplanned manual configuration of target environments points to inconsistent or poorly managed environments. ITIL 4 recommends leveraging Infrastructure as Code (IaC) (Option A) to address this, as IaC automates and standardizes environment provisioning, ensuring consistency and reducing manual errors.
Option A (Leverage Infrastructure as Code): Correct, as IaC (e.g., using tools like Terraform or Ansible) defines environments in code, enabling repeatable, error-free setups and directly addressing the problem of manual configuration errors.
Option B (Use incremental deployments): Incorrect, as incremental deployments focus on releasing smaller changes but do not address the root cause of environment configuration issues.
Option C (Integrate build, test, and deployment activities): Incorrect, as while integration improves pipeline flow, it does not specifically resolve manual configuration errors in target environments.
Option D (Automate the CI/CD pipeline): Incorrect, as automating the pipeline is a broader solution that may include IaC, but it is not specific enough to address the environment configuration issue directly.

質問 # 21
[Measure and Improve Deployment Management]
An IT service manager is analyzing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements. Which activity should the manager carry out as part of this evaluation?

A. Collect data about what happens in each workflow step
B. Identify wasteful steps that could be eliminated
C. Define an ideal series of workflow steps for the future
D. Establish what value is created in each workflow step

正解：D

解説：
ITIL 4's value stream analysis focuses on understanding the contribution of each step to overall value delivery to identify improvement opportunities. When evaluating workflow steps, the manager should establish what value is created in each step (Option D), as this provides the foundation for assessing whether steps are necessary, effective, or aligned with organizational goals.
Option A (Collect data about what happens in each workflow step): Incorrect, as data collection is part of identifying steps (already done, per the question), not evaluating their value.
Option B (Identify wasteful steps that could be eliminated): Incorrect, as identifying waste is a subsequent action that depends on first understanding the value of each step.
Option C (Define an ideal series of workflow steps for the future): Incorrect, as defining future steps is part of planning improvements, not evaluating current steps.
Option D (Establish what value is created in each workflow step): Correct, as evaluating value per step is critical to understanding the stream's effectiveness and prioritizing improvements, per ITIL 4.

質問 # 22
[Understand the Key Concepts of Deployment Management]
An IT service provider is using continuous integration and is considering the introduction of continuous delivery. Which is a benefit of this proposed change for the service provider?

A. Code is tested iteratively and frequently
B. Users experience changes which are smaller and more frequent
C. Deployments of software builds are scripted to allow for automation
D. Developers spend less time fixing issues in their code

正解：B

解説：
Continuous delivery (CD) in ITIL 4 extends continuous integration (CI) by ensuring that every validated change is ready for deployment to production, enabling smaller and more frequent releases. The key benefit for users is that they experience changes which are smaller and more frequent (Option D), reducing risk, improving feedback cycles, and delivering value faster.
Option A (Developers spend less time fixing issues in their code): Incorrect, as while CD may reduce some issues through automation, this is not its primary benefit, and CI already includes frequent testing to catch issues early.
Option B (Code is tested iteratively and frequently): Incorrect, as iterative and frequent testing is a feature of continuous integration, not a new benefit introduced by continuous delivery.
Option C (Deployments of software builds are scripted to allow for automation): Incorrect, as scripting and automation are part of both CI and CD pipelines, not a unique benefit of introducing CD.
Option D (Users experience changes which are smaller and more frequent): Correct, as CD enables rapid, incremental releases to production, directly benefiting users with faster and less disruptive updates.

質問 # 23
......

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